Shipping policy
Shipping Policy
Key Information
| Order cutoff time | 5:00 PM |
| Order processing | 1–3 business days |
| Shipping time | 7–10 business days |
| Total delivery time | 8–13 business days |
| Shipping cost | Free on all orders |
Countries We Ship To
Australia, Belgium, Canada, Spain, France, Italy, Netherlands, New Zealand, Sweden, United Kingdom, United States.
Order Confirmation
Once you place your order, you will receive a confirmation email with your purchase details. This means your order has been registered in our system.
Cancellations
You can cancel your order within the first 8 hours after placing it. Contact us at contact@Shoezq.com. After this period, we will have begun processing your order.
Processing & Delivery
| Order preparation | 1–3 business days |
| Delivery | 7–10 business days |
| Total estimated time | 8–13 business days |
Delivery times may vary due to circumstances beyond our control.
Order Tracking
Once your order is shipped, you will receive an email with your tracking number.
Damaged or Incorrect Items
If you receive a damaged package or incorrect item, take photos and contact us at contact@Shoezq.com. We will resolve it as soon as possible.
International Shipping
We offer international shipping to Australia, Belgium, Canada, Spain, France, Italy, Netherlands, New Zealand, Sweden, United Kingdom, United States.
Customer Support
| Monday – Friday | 9:00 AM – 4:30 PM (UTC+0) |
| Saturday – Sunday | 10:00 AM – 2:00 PM (UTC+0) |
| Email support | 7 days a week |
| contact@Shoezq.com | |
| Phone | +447882756335 |
| Address | 93 Grove Road, MITCHAM, CR4 1SL, United Kingdom |